Relay Energy

Concessions & Rebates

Eligible for government energy concessions? We can help you access the rebates, discounts and grants available to you. Eligibility and available benefits vary depending on your state, concession card and energy account type.

We support all government concessions. If you hold a valid concession card, you’re entitled to government rebates on your energy bills. We process all eligible concessions. If you give us your concession card details when you join, we’ll apply eligible concessions to your account automatically. You can also contact us at any time to apply.

New South WalesQueenslandSouth Australia

New South Wales

Eligible NSW customers may be able to access government rebates and support for electricity costs. Eligibility and application processes vary by scheme. Rebates and concessions in NSW are funded by the NSW Government.

Low Income Household Rebate

Eligibility
NSW residents who are named on the electricity account for their principal place of residence and hold an eligible Pensioner Concession Card, Health Care Card, Low Income Health Care Card or Veteran Gold Card.
Rebate amount
Up to $285 (excl. GST) per financial year for retail electricity customers.
Energy type
Electricity
How to apply
Contact our customer service team with your concession card details.
More information
service.nsw.gov.au

Family Energy Rebate

Eligibility
Households receiving the Family Tax Benefit that meet the NSW Government eligibility requirements, including being named on the electricity account and having finalised the previous year’s Family Tax Benefit entitlement.
Rebate amount
Up to $180 (excl. GST) per financial year for retail customers. If you also receive the Low Income Household Rebate, the Family Energy Rebate is $20 for retail customers.
Energy type
Electricity
How to apply
Apply online through Service NSW. If you’re unable to apply online, download and complete the paper application form, attach a copy of your most recent electricity bill and post it to NSW Energy Rebates, PO Box 435, Parramatta NSW 2124.
More information
service.nsw.gov.au

Medical Energy Rebate

Eligibility
NSW electricity account holders who hold a Pensioner Concession Card, Health Care Card, Low Income Health Care Card or DVA Veteran Gold Card and who, or someone living with them, cannot self-regulate body temperature. The person must be assessed by a registered medical practitioner who has treated them for at least three months and meet at least one Primary Qualifying Condition and one Secondary Qualifying Condition.
Rebate amount
Up to $285 (excl. GST) per financial year for retail customers.
Energy type
Electricity
How to apply
Download and complete the NSW Government Medical Energy Rebate application and declaration form. Once completed, email the form to contact@relayenergy.com.au for processing.
More information
service.nsw.gov.au

Life Support Rebate

Eligibility
Households where the account holder, or someone living with them, uses approved life support equipment at the principal place of residence and the medical requirement has been verified.
Rebate amount
The rebate depends on the type of approved life support equipment used.
Energy type
Electricity
How to apply
Download and complete the NSW Government Life Support Rebate application and declaration form. Ask a GP or specialist to complete the medical section, then send the completed form to us using one of the options on our Contact Us page. You must reapply every four years. You may receive a rebate for more than one prescribed machine; submit a separate form for each patient if more than one person in the household uses approved equipment. See also Life Support.
More information
service.nsw.gov.au

Energy Accounts Payment Assistance (EAPA)

Eligibility
NSW households experiencing a short-term financial hardship, crisis or emergency that affects their ability to pay a recent residential electricity or natural gas bill. The applicant must be the account holder, or authorised to act for them; the account must still be open; and the most recent bill must not have been paid in full. EAPA can’t be used for a closed account, a previous home or retailer, a business account, or a bill that has already been paid.
Rebate amount
Assistance is based on an individual assessment and is provided through EAPA vouchers.
Energy type
Electricity and natural gas
How to apply
Apply through Service NSW or through an approved EAPA provider. The NSW Government page explains the application process and how to find a provider.
More information
service.nsw.gov.au

Seniors Energy Rebate

Eligibility
NSW residents who hold a Commonwealth Seniors Health Card, are named on the electricity account for their principal place of residence and don’t receive the Low Income Household Rebate.
Rebate amount
$200 (excl. GST) per financial year, paid by the NSW Government to the applicant’s nominated bank account.
Energy type
Electricity
How to apply
Apply directly through Service NSW.
More information
service.nsw.gov.au

Rebate information in your language

The NSW Government website has information about concessions, rebates and relief schemes in a number of community languages, including:

Queensland

Eligible Queensland customers may be able to access government rebates and emergency energy assistance administered by Relay Energy on behalf of the Queensland Government.

Electricity Rebate

Eligibility
Queensland residents who are the electricity account holder, use the supply address as their principal place of residence and hold a Queensland Seniors Card; a Services Australia or DVA Pensioner Concession Card; a Services Australia Health Care Card, including a Low Income Health Care Card or Ex-Carer Allowance (Child) Health Care Card; a DVA Veteran Gold Card; or eligible asylum seeker status supported by an ImmiCard. Foster Child Health Care Card and Commonwealth Seniors Health Card holders are not eligible.
Rebate amount
$399.47 per year (GST inclusive), calculated and applied daily at $0.9950 per day (excl. GST).
Energy type
Electricity
How to apply
Contact our customer service team with your concession card details.
More information
qld.gov.au

Home Energy Emergency Assistance Scheme (HEEAS)

Eligibility
Queensland households having difficulty paying a current electricity or reticulated natural gas bill because of a short-term financial crisis or unforeseen emergency, who meet one of the following criteria:
  • hold a current concession card
  • have an income equal to or less than the Australian Government’s maximum income rate for part-age pensioners (contact Centrelink for details)
  • are part of their energy retailer’s hardship program or on a payment plan
Rebate amount
One-off payments of up to $720 once every two years, subject to eligibility and assessment.
Energy type
Electricity and natural gas
How to apply
Contact our customer service team. If the scheme may be appropriate, we can start the process and give you the application number you need before you complete the Queensland Government online application.
More information
qld.gov.au

Medical Cooling and Heating Electricity Concession Scheme

Eligibility
Eligible Queensland residents with a qualifying chronic medical condition that is aggravated by changes in temperature, who meet the scheme’s concession and financial-responsibility requirements.
Rebate amount
$522.09 per year.
Energy type
Electricity
How to apply
Apply directly through the Queensland Government using the Medical Cooling and Heating Electricity Concession Scheme application form.
More information
qld.gov.au

Electricity Life Support Concession Scheme

Eligibility
Eligible Queensland residents who require a home-based oxygen concentrator or kidney dialysis machine.
Oxygen concentrator — you, or someone living with you, must:
  • be named on the electricity account and hold a Pensioner Concession Card, Health Care Card, Health Care Interim Voucher, Child Disability Allowance or Queensland Seniors Card
  • have received the oxygen concentrator free of charge through the Medical Aids Subsidy Scheme (MASS)
  • have been medically assessed in line with the MASS eligibility criteria
Kidney dialysis machine — you must have received a home-based kidney dialysis machine free of charge through a Queensland Health hospital.
Rebate amount
$1,063.30 per year for each eligible oxygen concentrator, or $712.07 per year for each eligible kidney dialysis machine. The concession is calculated monthly and paid quarterly by the Queensland Government into the applicant’s nominated bank account; it doesn’t appear as a credit on your electricity bill.
Energy type
Electricity
How to apply
Oxygen concentrator: complete the Electricity Life Support Concession application form sent to you after receiving your machine from the Medical Aids Subsidy Scheme.
Kidney dialysis machine: complete the application form provided by the Renal Unit at Queensland Health hospitals.
Or call us on 02 5657 8205 and we can help you apply. For help completing the application, phone Concession Services on 13 QGOV (13 74 68). You should also contact us to confirm that your life support equipment is registered on your energy account — see Life Support.
More information
qld.gov.au

South Australia

Eligible South Australian customers may be able to access concessions and emergency assistance administered by the South Australian Government.

If you live in a residential park, you may be eligible for a combined concession for your water, sewerage and energy — see Residential Park Concessions.

Energy Bill Concession

Eligibility
Eligible South Australians on low or fixed incomes who meet the Government’s concession requirements for their principal place of residence, and either hold a valid concession card:
  • Pensioner Concession Card
  • Low Income Health Care Card
  • Veteran Gold Card (TPI / EDA / WW)
  • Commonwealth Seniors Health Card
or receive one of the following payments:
  • JobSeeker Payment
  • Youth Allowance
  • Parenting Payment
  • Special Benefit
  • Self-Employment Allowance
  • ABSTUDY
  • Austudy
  • Farm Household Allowance (FHA)
  • War widow pension under United Kingdom or New Zealand legislation
or meet one of the following asylum seeker protection criteria:
  • hold, or have applied for, a Bridging visa E (BVE)
  • previously held a BVE that has expired and don’t hold any other visa
  • receive support from the Australian Government’s Status Resolution Support Services program (SRSS recipient)
  • are an asylum seeker who arrived due to the Israel-Hamas or Ukraine conflict and hold a tourist or visitor visa
Rebate amount
Up to $291.27 (excl. GST) per year.
Energy type
Electricity
How to apply
Apply or update your details using the South Australian Government household concessions form, or call the Department of Human Services ConcessionsSA hotline on 1800 307 758. ConcessionsSA manages eligibility and registration.
More information
sa.gov.au

Cost of Living Concession

Eligibility
Eligible South Australian households on low or fixed incomes.
Rebate amount
A yearly payment to help with general living expenses, which may include energy and medical costs. Payment amounts depend on household circumstances.
How to apply
Apply directly using the South Australian Government household concessions form.
More information
sa.gov.au

Medical Heating and Cooling Concession

Eligibility
Eligible South Australians on a low or fixed income who have a clinically verified medical condition requiring frequent use of heating or cooling at home.
Rebate amount
$291.27 (excl. GST) per year.
Energy type
Electricity
How to apply
Download the Medical Heating and Cooling Concession application form (PDF) or phone the Medical Heating and Cooling line on 1300 735 350 and ask for a form to be sent to you. Complete and sign the form with your medical practitioner (see the clinical guidelines (PDF)), then email it to MHC@sa.gov.au.
More information
sa.gov.au

Emergency Electricity Payment Scheme (EEPS)

Eligibility
South Australian households experiencing significant financial difficulties or at risk of having their electricity disconnected.
Rebate amount
Up to $800 (excl. GST).
Energy type
Electricity
How to apply
EEPS applications are made through an authorised financial counsellor or financial capability worker, who assesses the household’s circumstances and submits the application.
More information
sa.gov.au

Need help? Call us on 02 5657 8205 or see our Hardship Policy if you’re finding it hard to pay your bill. For a free interpreter, call 13 14 50.