Privacy Policy

How Relay Energy collects, uses, stores and discloses your personal information. Version 1.0 — effective 1 July 2026.

1. Relay Energy Privacy Policy

References to "Relay Energy," "we," "us," and "our" apply to Relay Energy and its related bodies corporate as defined in the Corporations Act 2001 (Cth). Relay Energy is bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth), which regulate how personal information is managed to protect individual confidentiality and privacy.

2. Our Commitment to You

We collect personal information to identify customers or potential customers, provide electricity, gas and other products and services, offer additional products and services, send marketing about our offerings, assess job applicants' suitability, and respond to enquiries and conduct our business professionally. If you don't provide requested information, we may be unable to provide our services or correspond with you.

The information we may collect includes identification details (licences, names, addresses, contact information, social media handles), credit card or bank account details where applicable, and health and financial information relevant to assessing eligibility for government concessions. We collect this through our business activities, events, mail, telephone, email and online questionnaires, or directly and indirectly through recruitment channels for job applicants.

We may share personal information with network operators supplying energy, related companies, service providers (billing, meter reading, technology, security), professional advisors (lawyers, auditors), and credit reporting bodies.

We typically don't transfer personal information overseas. If this occurs, we take reasonable steps to ensure the recipient doesn't breach the Australian Privacy Principles, unless they're subject to substantially equivalent protections, your consent is obtained, or legal authorisation exists.

We may use your information for marketing our products and services — you can ask to be removed from our marketing lists at any time by contacting our Privacy Officer. Sensitive information (such as health data for concession eligibility) may be collected with your consent where practicable; in limited circumstances, consent may be implied.

3. The Relay Energy Website

Our website uses cookies to improve your experience — small text files placed on your device that can't run programs or deliver viruses, uniquely assigned to users and readable only by the issuing web server. We use browsing cookies (tracking navigation without identifying you) and secure session cookies (maintaining security during a registered session, stored in memory rather than on your device's hard drive).

4. Access to Personal Information

You can request access to your personal information, subject to certain restrictions — our Privacy Officer will provide it in a suitable form. You should notify our Privacy Officer of any changes to your information; we'll take reasonable steps to correct it, or annotate disputed information if we don't consider an amendment necessary.

5. Storage and Destruction

Personal information is recorded in hard copy files and computer databases or data storage services. We destroy or de-identify information no longer needed for a valid purpose, unless a law requires us to retain it.

6. Complaint Resolution

If you believe we've failed to comply with the Australian Privacy Principles or this policy, contact our Privacy Officer in writing — they'll listen to your concerns and discuss possible remedies. If you're not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC): 1300 363 992, GPO Box 5218, Sydney NSW 2001, enquiries@oaic.gov.au, oaic.gov.au.

7. Contact Details

Privacy Officer — Relay Energy

Address: 317 High Street, Maitland NSW 2320
Email: contact@relayenergy.com.au
Phone: 02 5657 8205
Business Hours: Monday to Friday, 9:00am–5:00pm (AEST), closed public holidays
Interpreter Service: 13 14 50

ABN: 89 643 524 921