Website Terms of Use
Effective date: 1 July 2026 · Postal address: 317 High Street, Maitland NSW 2320
Important: these terms govern use of this website only. They do not form part of, and do not replace, your energy supply contract with Relay Energy — see our Terms & Conditions for the terms that actually govern your energy supply.
1. Acceptance of these terms
By accessing or using this website, you agree to these Website Terms of Use. If you don't agree with them, please don't use the site.
2. About this website
This website provides general information about Relay Energy and its electricity plans. It's intended for existing and prospective customers in New South Wales. Nothing on this website constitutes financial, legal, or professional advice.
3. Accuracy of information
We try to keep the information on this website accurate and up to date, but we don't guarantee it. If there's any inconsistency between this website and your Energy Price Fact Sheet, Market Retail Contract, or Hardship Policy, those documents take precedence.
4. Acceptable use
You agree not to use this website to break any applicable law, interfere with the website's operation or security, copy or scrape content for commercial purposes without our permission, or impersonate any person or misrepresent your association with Relay Energy.
5. Intellectual property
The Relay Energy name, logo, and the content of this website are owned by or licensed to Relay Energy and are protected by copyright and trade mark law. You may view and print material for your personal, non-commercial use only.
6. Links to other websites
This website may link to third-party websites (for example, EWON or the AER). We aren't responsible for the content or privacy practices of those websites.
7. Liability
To the extent permitted by law, Relay Energy isn't liable for any loss or damage arising from your use of this website. Nothing in these terms limits any rights you have under the Australian Consumer Law that can't be excluded.
8. Privacy
Our collection and use of personal information through this website (including our contact form) is covered by our Privacy Policy.
9. Changes to these terms
We may update these terms from time to time. The current version will always be available on this website.
10. Governing law
These terms are governed by the law of New South Wales.
11. Contact us
Phone: 02 5657 8205 · Post: 317 High Street, Maitland NSW 2320